Terms of Sale

Shipping Terms and Warranty Policies | GM DEVICE

At GM DEVICE, transparency is the foundation of our customer relationship. Below are the conditions governing logistics and after-sales support.

1. Logistics and Delivery

Shipping costs are calculated based on the total weight of the order and are clearly indicated in the shopping cart before final confirmation.

Real-Time Tracking: We entrust our shipments to DHL. Once the order has been shipped, you can monitor the delivery status using the dedicated tracking code.
Processing Times: Thanks to the direct integration between our catalog and logistics systems, orders confirmed by 4:00 PM are processed immediately.

Important note: Due to the automation of our warehouse processes, once an order is confirmed, it is not possible to request the removal of items or a reduction in quantities.

2. Receipt of Goods and Responsibility

Upon delivery, the Customer is required to carefully check the condition of the packaging.

Seal Integrity: Ensure that the adhesive tape is intact and shows no signs of tampering or cuts.
Acceptance with Reservation: In the presence of visible damage to the package or suspected opening, it is essential to accept the goods with reservation for inspection (specifying the reason on the courier's device).
Risk and Danger: As provided by Legislative Decree 22/5/1999 no. 185, goods travel at the recipient's risk. GM DEVICE will not be liable for theft or damage if the Customer has not opted for insured shipping or if they have accepted a visibly tampered package without reservation.

3. Warranty and Technical Assistance

All our products are covered by warranty, provided that the specified integrity conditions are met.

Warranty Duration

12 Months: Manufacturing defects.
3 Months : Battery
Exclusions: Accidental damage (drops, crushing) caused by the user.
WHEN DOES THE WARRANTY START?
The warranty for our devices starts from the invoice issue date, where the device's IMEI code will be marked, and expires exactly at 11:59 PM. No device will be accepted beyond that date.

4. Return Procedure (RMA)

Returns are only permitted for order discrepancies or proven manufacturing defects.

Authorization Request: Before returning any item, it is mandatory to request an RMA number by sending an email to our technical support.
Return Preparation: Products must be returned in their original packaging (inner and outer), complete with all accessories.
Apple Security: iPhones must be reset, free of iCloud accounts or lock codes, and must retain their original label.
Documentation: Each return must be accompanied by the RMA form and references to the purchase invoice.